Article ID : 00190748 / Last Modified : 02/18/2018

Image Retention Occurs When Watching a Video

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

This symptom occurs when the Picture mode is set to Dynamic or Standard. Follow the steps below, while watching the video, to resolve the issue.

Change the Picture Mode

  1. On the supplied TV remote control, press the ACTION MENU button.
  2. Under Display & Sound category. select Picture adjustments or Picture.
  3. Select Picture mode.
  4. Select Cinema pro or Cinema home.

Disable Random Noise Reduction

Follow the steps below if the issue still occurs after changing the picture mode:

  1. Press the ACTION MENU button.
  2. Under Display & Sound category. select Picture adjustments or Picture.
  3. Select Advanced settings.
  4. Select Clarity.
  5. Select Random noise reduction.
  6. Set to Off.

Note: This setting may cause image noise to stand out.