Article ID : 00196145 / Last Modified : 10/03/2018

E-mount Lens Out of Focus Repair Program

Applicable Products and Categories of This Article

In certain shooting conditions, an out of focus issue may occur with some 24-105mm F4 Full-frame E-mount G (SEL24105G) lenses.

  • Autofocus may not work when a small aperture is selected.
  • The lens may be out of focus when the aperture is changed after using manual focus.

To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the affected lens, we will repair your affected lens free of charge through March 31, 2020.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


To check if your lens is affected, enter the serial number in the Repair Program Announcement Website.