Article ID : 00201439 / Last Modified : 12/18/2018

360-Degree YouTube Videos Freeze on My Android TV

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

These steps resolve an issue where the image freezes and only audio is heard when you are watching 360° YouTube™ videos on your Android TV™ device.

  1. On the YouTube playback screen, press the Enter button.
  2. Select More Options.

    Youtube Playback

  3. Select Quality.
  4. Under Video Quality, select a lower resolution.

    YouTube Lower Resolution