Article ID : 00201265 / Last Modified : 08/14/2018

Recover RAW Files that Don't Save Properly

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

We have confirmed an issue with the PlayMemories Home™ software version 5.5.00, where a RAW file (.ARW/ARQ) won't save properly and it may not be possible to display or edit on other software applications. This occurs when you give a star rating on RAW files captured on certain cameras.

If you encounter this issue, use the ARW Recovery Tool.