Article ID : 00203080 / Last Modified : 09/19/2019

4K Netflix videos are displayed in 2K when using Bluetooth headphones or audio device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If a Bluetooth® (A2DP) device is connected, 4K Netflix® videos cannot be displayed in 4K. This is a specification of an Android TV™.
    To watch Netflix videos in 4K, disconnect the Bluetooth audio device or use a wired connection.

    Note: We are currently investigating if there is any way to improve this limitation with future TV software updates.