Article ID : 00205211 / Last Modified : 02/27/2019

An Internet Connection Message Appears in the Upper Right Corner of My TV Screen

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The TV displays a message when it isn't connected to the internet, or the internet connection is unstable. Depending on the internet connection status, the details of the message changes as follows:

  • Unable to access Internet

    Unable to access internet message

    • The TV isn't connected to the internet
  • Wi-Fi is not connected
    • Can't connect the TV to the Wi-Fi network
  • Ethernet is not connected
    • Can't connect the TV to a network via LAN cable

Connect your TV to an active network if you want to hide the message. Rest assured that the message displayed won't affect the TV usage.