Article ID : 00227926 / Last Modified : 06/11/2019

Crackle videos don't play

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check if you can play videos from the Crackle® app after completing each step:

    1. Make sure your TV has an active internet connection.
    2. Update the Crackle app to the latest version.
    3. Update your TV to the latest software version. Downloads are posted on your model support page.