Article ID : 00228648 / Last Modified : 10/02/2019

I can't use the Apple CarPlay or Android Auto

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these instructions to resolve the issue:

    • Reboot your mobile device.
    • Use a different USB cable to connect your mobile device and the unit and check if the issue is resolved.
      • If you're using a long USB cable, try to use a shorter cable.