Article ID : 00241407 / Last Modified : 03/10/2020

Check if the microphone works after you perform these steps

    1. Initialize the headphones.

      WARNING!This is step will reset your device to factory settings and deletes all Bluetooth® pairing information.

      Check the steps below depending on your model. The location of the power indicator and initializing method differ depending on the model. Check the supplied manual for model-specific information. Manuals are posted on your model support page.
      Sample model: WH-1000XM2
      1. Turn off the headphones. Make sure the USB cable isn't connected.
      2. Press the (power) button and the NC/AMBIENT button simultaneously and hold for at least seven seconds.
      3. If initialization is complete, the indicator (blue) flashes four times.
    2. Delete the Bluetooth device information of your playback device.
    3. Perform pairing again.

    Is the microphone working?


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