Article ID : 00241358 / Last Modified : 02/07/2020

Unplug your headphones from the device and then plug it back in

    Do this three times. The last time, make sure to firmly plug it in.

    Does the microphone work?

    • The microphone works.
      • The issue was due to poor connection which can occur if the plug is dirty.
      • Make sure to clean the plug regularly.
    • The microphone doesn't work.


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