This issue usually occurs due to camera settings. Check the following:
- Still images can't be saved when the camera is set to a movie recording mode. Change the setting of the camera to a still-image recording mode.
Note: Move the mode dial of the camera to a still-image recording mode.
- Still images will not be saved to the memory card inside the camera unless Still Img. Save Dest. in the PC Remote Function menu is set to Camera Only. Make sure that your camera is set as follows: MENU → Network → Transfer/Remote → PC Remote Function → Still Img. Save Dest.: Camera Only.
Note: These setting methods and menus are examples and will differ depending on the model of the camera. For detailed setting methods, etc., refer to the manuals for the camera.