Article ID : S1F1215 / Last Modified : 09/28/2012

The Sony® logo appears when turning on the media box, but then the picture on the TV screen turns black.

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When turning on the media box, the SONY logo briefly appears and disappears from the TV screen. Afterwards, the Home bar for the media box should display at the bottom of the screen. If the Home bar does not show and the TV screen remains black, then further troubleshooting is necessary. Please call our customer support at 1-239-768-7547 so we can further troubleshoot this issue for you.