Article ID : S1Q0123 / Last Modified : 04/27/2006

The Sony DSC-H2 camera does not recognize SanDisk® Memory Stick PRO Duo™ media cards

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Sony has discovered a problem in the Cyber-shot® DSC-H2 which results in the camera's inability to recognize SanDisk® Memory Stick PRO Duo™ media cards. This problem does not affect the camera's use with Sony Memory Stick Duo media cards.

Although the problem has been corrected, a small number of affected units have reached end users. To be an affected unit, the serial number must fall in a range from 3500001 through 3534250. The majority of the units within this serial number range have already been corrected and include an identifying leaflet.

Sony has created a free firmware upgrade to ensure compatibility with SanDisk Memory Stick PRO Duo media cards. Owners of affected DSC-H2 cameras with Sony Memory Stick Duo media can download the firmware upgrade from:

DSC-H2 Firmware Update.

Note: Owners of affected DSC-H2 cameras who do not own Sony Memory Stick Duo media can contact Sony Support at 1-800-222-7669 (US customers), or 1-866-215-6663 (Canada customers).