Article ID : S1Q0191 / Last Modified : 04/07/2010

Notice to Owners of Sony Cyber-shot® DSC-T100 Digital Still Cameras

    Thank you for your continued interest in Sony products.

    Sony has recently discovered an issue affecting the "slide show with music" function in certain units of its Digital Still Camera Cyber-shot DSC-T100.

    In its effort to ensure customer satisfaction, Sony has elected to offer a downloadable software update to owners of affected cameras. Installing the downloadable update will resolve the issue.

    We appreciate your kind understanding and cooperation.

    Symptom and Cause

    When the "slide show with music" function is used with your transferred music more than 170 seconds in length, the slide show may not play correctly, with the message "No images" appearing on the LCD screen.

    This issue is caused by a problem affecting the unit's built-in software that results in insufficient memory capacity during playback.

    NOTE: Even if the message "No images" is displayed, this does not affect images saved on the camera. Images saved on the camera can still be replayed and transferred as normal.

    Affected Models

    DSC-T100/S (Silver) cameras with serial numbers in the following ranges:
          520651 - 522130
          524381 - 524950
          525001 - 525700
          525701 - 526150
          528251 - 529250
          531151 - 531290
          532501 - 534300
          537301 - 537840
          538311 - 538850
          540151 - 541130
          541531 - 541650
          541661 - 542080
          545151 - 545580
    DSC-T100/B (Black) cameras with serial numbers in the following ranges:
          530751 - 531150
          542151 - 542410
          542421 - 542430
          542891 - 542900
          543451 - 544450

    NOTE: Some cameras may already have been updated to resolve the issue, even though they are in the serial number range stated above.

    How to Determine if Your Camera Needs the Update

    Please follow the steps below to check the software version installed on your camera.

    1. Press and hold the "HOME" button and simultaneously press the "Playback" button to power on the camera.
      NOTE: When the camera powers on, the message "No images" may be displayed. This means no images exist in the camera, which is not a problem.
    2. If the clock has not been set, the "Clock Settings" screen appears. Please set the clock before proceeding.
    3. Press the "HOME" button to go to the home screen, then use the control buttons to move to "Settings", then "Main Settings", and then press the center button to select.
    4. At the "Main Settings" screen, use the control buttons to move to and select "Main Settings 2".
    5. At the "Main Settings 2" screen, check the version number displayed. If the version number is "0620", the update is necessary. If the version number is other than "0620", the update is not needed.

    How to Update the Software on Your Camera

    Sony has made available a downloadable software update to resolve this issue. Please click here to go to the DSC-T100 Software Update download page.

    IMPORTANT: Updating the DSC-T100 software will return the camera to the original factory settings. All personal settings will be lost, including the date and time, and any images stored in the internal memory. It is strongly recommended to transfer all images stored in the camera's internal memory to Memory Stick® media or to a computer before updating the software.

    Privacy Information

    Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony EMCS Corporation, and Sony Marketing (Japan) Inc. for providing services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as such companies do.

    Corporation in charge of handling the personal information received for this matter is Sony Corporation.