Article ID : S1Q0204 / Last Modified : 06/27/2007

A Distortion Bar is Displayed Along the Bottom of the Television Screen

Applicable Products and Categories of This Article

When a television is connected via HDMI input to the DVD Player/Receiver unit of certain Sony® Home Theater systems the following symptom may occur when playing DVDs:

A 'Distortion Bar' may appear on the bottom of the screen (see illustration below).

NOTE: This is an error found within the DVD Player/Receiver unit and is not a problem with the television's HDMI connection.

This symptom only occurs when all of the following conditions are true:

  • The video signal output resolution is set to 1280x720p or 1920x1080i.
  • The "HDMI CONTROL" function in the "CUSTOM SETUP" menu is set to "ON".
  • The Home Theater system and the television are powered on simultaneously using the "One-Touch Play" function.

Affected Models

Please consult the chart below for affected models:

  Home Theatre System     DVD Player/Receiver Unit     Affected Serial Number Range  
DAV-HDX265 HCD-HDX265 8100001 - 8128838
DAV-HDX266 HCD-HDX266 8100001 - 8104477
DAV-HDX267W HCD-HDX267W 8100001 - 8102904
DAV-HDX465 HCD-HDX465 8100001 - 8105453
DAV-HDX500 HCD-HDX500 8100001 - 8112544
DAV-HDZ235 HCD-HDZ235 8100001 - 8100052

How to Resolve the Issue

There are three options available to owners of Sony Home Theater Systems affected by this issue:

Option 1: Free Downloadable Firmware Update

Download Firmware

Sony is offering a free downloadable firmware update to owners of the affected Sony Home Theater Systems to correct the issue.
NOTE: The downloadable firmware update must be burned to a CD using a computer capable of burning CDs.

Please click the model number of your DVD Player/Receiver unit to download the firmware update:


Option 2: Order a Firmware Update CD

Download Firmware

Sony will provide a free CD with the firmware update to customers who request it. Please select the model of your DVD Player/Receiver unit, and then click the "Order CD" button to order a firmware update CD.

Model Number:  

Option 3: Send Your DVD Player to Sony Service

Customers who prefer not to perform the firmware update themselves can send their DVD Player/Receiver unit to Sony Service for a firmware update. Please contact Sony Support at 800-222-7669 to arrange for service.
NOTE: Shipping to the Sony Service Center is the responsibility of the customer.