When a television is connected via HDMI input to the DVD Player/Receiver unit of certain Sony® Home Theater systems the following symptom may occur when playing DVDs:
A 'Distortion Bar' may appear on the bottom of the screen (see illustration below).
NOTE: This is an error found within the DVD Player/Receiver unit and is not a problem with the television's HDMI connection.
This symptom only occurs when all of the following conditions are true:
- The video signal output resolution is set to 1280x720p or 1920x1080i.
- The "HDMI CONTROL" function in the "CUSTOM SETUP" menu is set to "ON".
- The Home Theater system and the television are powered on simultaneously using the "One-Touch Play" function.
Please consult the chart below for affected models:
|Home Theatre System||DVD Player/Receiver Unit||Affected Serial Number Range|
|DAV-HDX265||HCD-HDX265||8100001 - 8128838|
|DAV-HDX266||HCD-HDX266||8100001 - 8104477|
|DAV-HDX267W||HCD-HDX267W||8100001 - 8102904|
|DAV-HDX465||HCD-HDX465||8100001 - 8105453|
|DAV-HDX500||HCD-HDX500||8100001 - 8112544|
|DAV-HDZ235||HCD-HDZ235||8100001 - 8100052|
How to Resolve the Issue
There are three options available to owners of Sony Home Theater Systems affected by this issue: