Article ID : 00023480 / Last Modified : 09/06/2019

How to perform a power reset

    IMPORTANT: If you have an Android TV™ model, refer to this article for instructions on how to perform a power reset.

    Follow the steps below to perform a power reset on a TV.

    1. Turn off the TV.

      IMPORTANT: For a projection TV that uses an internal lamp, wait 5 minutes after turning off the TV to allow the lamp to cool before continuing with the following steps.

    2. Unplug the TV power cord from the electrical outlet.
    3. Let the television remain without power for 60 seconds.
    4. Plug the power cord back into the electrical outlet.

      Note: If the TV is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the TV.

    5. Turn on the TV.