Article ID : 00008090 / Last Modified : 11/27/2012

I cannot get the Graphical User Interface (GUI) information to display on the TV screen.

Applicable Products and Categories of This Article

If the video connection from the Blu-ray Disc® player, DVD player or other device to the Audio/Video (A/V) receiver is made using an HDMI® cable, and you are trying to activate the GUI or volume bar, the screen behind the GUI will be black and there will be no audio or video sound. This is normal operation when using an HDMI connection.

To avoid this situation, connect the player to the A/V receiver with composite or component cables.

NOTE: The GUI menu will not appear on the TV screen when you have connected your TV to the MONITOR VIDEO OUT jack on the rear of the A/V receiver.