Article ID : 00122830 / Last Modified : 11/11/2019

Reset the Android TV to Factory Settings

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    WARNING! Factory data reset deletes all customized settings, including channels, account information (such as a Google™ account), System and applications data, Downloaded apps, Wired and Wi-Fi® network, and Parental Lock settings.

    Follow the steps below to perform a factory reset on your Android TV™ device:

    1. Turn on the TV.
    2. On the supplied remote control, press the HOME button.
    3. Select Settings.
      • If you can't access the home screen after you press the HOME button, follow these steps:
        1. Press the HELP button on the remote control.
        2. Select Help Guide under How to use your TV.
        3. Select Settings.
        4. Select Configuring the TV.
        5. Select TV.
        6. SelectJump to the Settings screenSettings.
    4. Under TV category, select Storage & reset.
    5. Select Factory data reset.
    6. Select Erase everything.
      • If asked to provide a password, enter the password for the Parental lock (Broadcast).
    7. Select Yes.
    8. After the reset is complete, update your apps through the Google Play™ Store app.
      1. From the apps menu, open the Google Play Store.
      2. Select Updates or My Apps to see apps with available updates.
      3. Select the desired apps individually or select Update All to update all apps.
      4. Select Update.


    • The factory reset may take a few moments. Wait until the process completes.
    • You need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
    • After the factory reset process completes successfully, your TV proceeds to the initial setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
    • You need to activate the touchpad pairing sequence again after a factory reset.
    • You might recover some of the application's data if you sync it with your Google account.

      Follow the steps below to sync applications depending on your TVs operating system.

      • Android™ 7.0 Nougat and 8.0 Oreo™ operating systems

      • Android 6.0 Marshmallow

    *Google, Android, Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.