Article ID : 00122830 / Last Modified : 12/04/2019

Reset your Android TV to factory settings

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    WARNING! A Factory data reset deletes all customized settings, including channels, account information (such as a Google™ account), System and applications data, Downloaded apps, Wired and Wi-Fi® network, and Parental Lock settings.

    Before you start

    • Try to perform power reset first. Most issues on your TV may be resolved when you perform this step.
    • You can sync your apps with your Google account to recover some of the application's data after your perform factory reset. Follow the steps below depending on your TV menu.
      • Press HOMESettingsDevice PreferencesGoogleChoose synced apps → select items to sync → Sync now
      • Press HOMESettingsGoogleChoose synced apps in Sync → select items to sync → Sync now
      • Press HOMESettingsPersonalGoogleChoose synced apps in Sync → select items to sync → Sync now

    Reset your TV

    The procedure varies depending on the status of your TV:

    • If the Home screen can be displayed

      1. Turn the TV on.
      2. On the supplied remote, press the HOME button.
      3. Select Settings.
      4. Follow the steps according to your TV menu:
        • Select Device PreferencesReset.
        • Select Storage & Reset.
      5. Select Factory data reset.
      6. Select Erase Everything.
        • If you're asked to provide a password, enter the password for the Parental lock (Broadcast).
      7. Select Yes.
    • If the Home screen cannot be displayed (the HOME button on the remote control does not work)

      1. On the supplied remote, press the HELP button.
      2. Under How to use your TV, select Help Guide
      3. Select Settings.
      4. Select Configuring the TV.
      5. Select TV.
      6. Select  Settings.
      7. Follow the steps according to your TV menu options:
        • Select Device PreferencesReset.
        • Select Storage & Reset.
      8. Select Factory data reset.
      9. Select Erase Everything.
        • If you're asked to provide a password, enter the password for the Parental lock (Broadcast).
      10. Select Yes.

    Note:

    • The factory reset may take a few moments. Wait until the process completes.
    • You need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
    • After the factory reset process completes successfully, your TV proceeds to the initial setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
    • You need to activate the touchpad pairing sequence again after a factory reset.