Article ID : 00185161 / Last Modified : 12/05/2019

Android TV: Internet connection drops or intermittently disconnects

    A network problem can cause the internet connection on your Android TV™ device to drop or disconnect.

    The Network Settings icon or messages on the TV menu screen indicates your TV network connection status. How it appears depends on the Android™ OS version installed on your TV. Check the version installed on your TV and then follow the applicable steps below.

    Check Your TV Network Status

    Check the network status on your TV and then, if necessary, follow the suggested steps in the Troubleshooting section below.

    • Android 9 or Android 8.0 versions
    • Android 7.0 or lower versions

    Troubleshooting

    1. The Wi-Fi signal strength is weak
      Place the router close to your TV, then check if the signal strength has improved.
    2. Your TV is too close to the router
      It is recommended that the TV and router be at least 1 meter (3 feet) apart.
    3. Other devices are connected to the same network
      If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
    4. Restart your TV and reset your router
    5. Interference from other wireless devices
      • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
      • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
        Devices that may Cause Electromagnetic InterferenceEnvironments that may Cause Electromagnetic Interference
        • Microwave ovens
        • Cordless phones
        • Garage door openers
        • Wireless toys
        • Locations near large transmission lines
        • Locations that generate static electricity
        • Locations where the walls, decks, or doors have metal surfaces
    6. Check the frequency band setting of your router
      If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.

    Note: If the network issues continue after following the steps above, you can perform a network diagnosis to continue troubleshooting or you can opt to use a wired (cable) connection between your TV and the router or modem.