Article ID : 00053999 / Last Modified : 04/01/2019

When I tap the mobile device to the audio device, another app starts.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Another application may start or open if the mobile device fails to read the information from the audio device. To resolve this, close the app and try the one-touch connection again.

If the issue is not resolved, connect the audio device to the mobile device or other device by pairing it manually.

NOTE: Refer to the operating instructions of the mobile device or other Bluetooth® device for the manual Bluetooth connection.