Article ID : 00092892 / Last Modified : 04/21/2020

The network status on my TV fails for connecting to a wired network

    Your TV cannot connect to your wired network and after performing the network status test on the TV, the test results show it failed. This issue may be caused by several conditions, use the following information to help resolve this issue.

    Network status

    The network status results may appear as:

    • Physical Connection: Failed
    • Local Access: Failed
    • Internet Access: Failed

    Check your connections

    This list provides independent steps to help identify and possibly resolve this issue. If you continue to experience issues after checking the listed items, continue to the next sections as needed.

    • Disconnect the network cable from the TV and the modem/router, then reconnect both ends to ensure a good connection.
    • Connect the network cable to a different LAN port on the router. It's possible that a LAN port on the router has failed.
    • Try a different network cable. It's possible that your cable has failed.
    • If available, check if another device will connect to the network. If other devices fail to connect, it may indicate an issue with your modem/router or your internet service provider (ISP). Try power resetting your modem/router, and if needed, contact your ISP or the modem/router manufacturer for support. 

    Power reset your modem/router

    Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

    1. Unplug the power cable to your modem/router and wait about 60 seconds.
    2. Reconnect the power cable to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making it's connection to the internet and your network.

    Power reset your TV

    Select your TV type to perform a power reset.