Article ID : 00191881 / Last Modified : 12/13/2021

The sound from my wireless speaker skips or breaks up when connected through Bluetooth

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If this issue occurs while using a Bluetooth® device or the Speaker Add and Wireless Party Chain functions, perform the following troubleshooting steps and check if it is resolved after completing each one:

    • Move the device away from radios, TV, tuners, microwave ovens, etc., and areas where the wireless LAN access points were set up.
    • Move the connected Bluetooth device close to the wireless speaker.
      Note: Walls, metal racks, or other objects may interfere with the connection between your wireless speaker and the source device.
    • Issues may occur if you're operating applications or accessing the settings on your mobile device. Stop the Bluetooth playback if you're performing these operations.
    • Restart your mobile device, then reconnect to your wireless speaker through Bluetooth.

    if the issue still occurs, set the wireless playback quality to Priority on stable connection.

    Note: Priority on stable connection isn't available on all models and won't apply if you're using the Speaker Add or Wireless Party Chain function of the speaker.

    • SRS-XB20 / XB21 / XB22 / XB30 / XB31 / XB32 / XB40 / XB41

    • SRS-XB23 / XB33 / XB43

    • GTK-XB60 / XB90

    • SRS-XB12

    • Check the connection status between the devices