Article ID : 00132426 / Last Modified : 11/14/2019

My remote control doesn't work

    Possible causes

    The remote control may not work or operate correctly for the following reasons:

    • The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function).
    • The remote doesn't support the model or component type.
    • The remote doesn't support the manufacturer.
    • Specific features, such as menu systems or timer functions, may not be accessible with the remote.
    • Units that were not originally supplied with remote control may not be remote compatible.
    • Components over seven years old may not be compatible with current remote controls.
    • New components may not be compatible with older remote controls.
    • Remote controls may not support mechanical functions, such as a power button.
    • Some receivers have a command mode setting. Set it to Command Mode 1 so that a universal remote control can control it.
    • Some audio components only work with the original remote control.
      • Universal remote controls won't work with components that use a two-way remote communication system, SAVA speaker systems, or specific AV receiver models.
    • Something is blocking the IR sensor on the device.

    Troubleshoot the remote control

    Select your product type for the appropriate troubleshooting steps for your remote: