Article ID : 00007262 / Last Modified : 07/23/2019

There is no sound from the system when connected to the DIGITAL MEDIA PORT adapter.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    When connecting your Audio/Video (A/V) system to a DIGITAL MEDIA PORT adapter that also has a Walkman® player connected, check the following in order to make sure sound will be heard:

    IMPORTANT:If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product.

    On the A/V system:

    • Make sure the A/V system is turned off before connecting.
    • Verify the DMPORT jack connection is securely connected with both marks aligned.
    • Verify that the DMPORT function is selected.
    • Make sure the volume level is not set to the lowest setting.

    On the Walkman player:

    • Disconnect the Walkman player from the DIGITAL MEDIA PORT adapter, then reconnect it, making sure the connection is secure.
    • If the Walkman player you have connected has the Bluetooth® function, be sure to turn off the Bluetooth function before use.