Article ID : 00008540 / Last Modified : 08/19/2019

Can't Pair the Bluetooth Headphones or Speaker to a Computer

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Before You Start

    • Make sure to turn up the volume level on the computer.
    • Place your device within one meter (three feet) of the computer.
    • Make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile.
    • The drivers needed to connect your device to a computer are already included in the operating system.

    Pair Your Headphones or Speaker to the Computer

    Select your operating system below for steps on how to pair your device with a computer.

    • Microsoft® Windows® 10

    • Microsoft® Windows® 8 or 8.1

    • Microsoft® Windows® 7

    • Apple® Mac® OS X®

    Note: If you still can't pair your device to your computer or no sound is heard, pair it to a different Bluetooth device such as a computer, smartphone, or tablet that supports A2DP profile.