IMPORTANT: There are many car stereos that are not designed to play CDR or CDRW discs. Check the operating instructions that came supplied with your stereo for disc compatibility.
NOTE: Because each of these steps represents a possible solution to this issue, test for proper functionality after completing each step.
- Play different discs to see if the issue occurs with all CDs or just a few.
NOTE: If the issue only occurs with a few CDs, then the issue may be with those discs.
- Examine the CD for any fingerprints or smudges, and clean if necessary.
- Check all wires to verify a good connection.
- Perform a reset on the unit.
NOTE: The laser pick up may be dirty and need to be cleaned. Sony does not recommend the use of an over-the-counter CD/DVD player lens cleaner. These lenses should be cleaned by a factory-trained Sony® technician only.
If the issue is still unresolved, service may be required. Go to Product Repair.