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Sony SupportDSC-HX Series

DSC-HX400

Sony High Zoom Point and Shoot Camera

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    PlayMemories Mobile

    PlayMemories Mobile becomes Imaging Edge Mobile! Read more ➤
    • The computer does not recognize the USB connection from a Sony digital camera.
    • Import Photos and Videos to a Windows Computer Using PlayMemories Home
    • General information about PlayMemories Home
    • How to reset a camera back to original factory settings.
    • Send Pictures Wirelessly to an Android or iOS device

    Purchase Parts and Accessories

    Find replacement remote controls, parts and accessories.

    Product Alerts

    • End of support notification for products using the Windows 7 operating system
    • Downloads ending for the Sony Raw Driver and some versions of PlayMemories Home, Action Cam Movie Creator, and MVR Studio
    • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
    • End of support notification for products using the Windows XP operating system
    • End of support notification for products using the Windows Vista operating system

    Downloads

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    • Windows 10
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    • Mac OS X & later
    Release Date
    • System Software Update (Windows)Release Date: 10/30/2014
      10/30/2014
    • System Software Update (Mac)Release Date: 10/30/2014
      10/30/2014
    • PlayMemories HomeRelease Date: 02/14/2019
      02/14/2019
    • PlayMemories Camera AppsRelease Date: 06/01/2017
      06/01/2017
    • Mac OS Driver LoaderRelease Date: 12/10/2014
      12/10/2014

    Support by Sony

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    Manuals & Warranty

    • English
    File Size
    Release Date
    • Help Guide (Web manual)File size is not provided.Release Date: 08/28/2014
      08/28/2014
    • [PDF]Help Guide (Web manual)(3.6 MB)Release Date: 05/01/2014
      3.6 MB
      05/01/2014
    • [PDF]Warranty(552.9 KB)Release Date: 06/29/2017
      552.9 KB
      06/29/2017

    Purchase Printed Manuals

    If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

    Questions & Answers

    • How to send images to a mobile device using NFC One-touch sharing.
    • When can the camera use the NFC function?
    • Wind noise is not reduced when using the ECM-XYST1M stereo microphone.
    • Settings such as ISO (sensitivity) or EV (exposure) cannot be changed.
    • Can't Establish a Wi-Fi Connection with the Mobile Device
    • Error: Cannot Copy. The Parameter is Incorrect. occurs when attempting to transfer pictures to a computer.
    • An error code beginning with C:32 is displayed in the LCD screen or viewfinder.
    • Error: C:13:xx appears on the LCD or viewfinder.
    • The camera displays an error beginning with E:61, E:62, E:91, E:92 or System.
    • The power will not turn on right out of the box after purchase.
    • The Battery Doesn't Charge
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