Article ID : 00010620 / Last Modified : 12/20/2019

Computer doesn't recognize the USB connection from a camera

    If you connect your camera to a computer using a USB cable, the USB MODE or Mass Storage connection message should appear on the camera screen.

    Follow the steps below if the computer doesn't recognize your camera or an error message appears. Test the USB connection after completing each step.

    1. Check the USB cable, USB ports, and memory card.

    2. Check the camera LCD and camera settings.

    3. Disconnect the USB cable and then connect it again, making sure that the cable is connected securely to both devices.

    4. Check your computer.

    5. Check if another computer recognizes the camera.
      • If you have another computer, try connecting the camera to it. If the other computer recognizes the camera, there may be a problem with the original computer. Consult the computer manufacturer for further assistance.

    The troubleshooting steps listed above should resolve the issue. If you completed all of the steps above and replaced the USB cable, and the issue still occurs, repair may be required Go to Product Repair.