Article ID : 00020408 / Last Modified : 08/14/2017

Can't Send Videos Through the Send to Smartphone Feature of the PlayMemories Mobile App

    The Send to Smartphone function may not work if the file format isn't correct or a certain setting isn't set correctly.

    Check the following when you send videos through the Send to Smartphone feature:

    • Make sure that the video you want to transfer is in the MP4 format.
    • Make sure that the memory card containing the videos is inserted in the camera.
    • Make sure that the Airplane Mode is set to Off. Check the specifications of your camera to see if it has this function.