Article ID : 00088529 / Last Modified : 03/29/2019

The battery will not charge even with a connection to the AC adapter.

    IMPORTANT: Make sure that the camera's power is off. Unlike with smartphones, the camera's batteries cannot be charged while the camera's power is on, such as during image playback.

    Check connection status using the following steps.

    1. Plug the charging or USB cable supplied with the camera to the charging or USB terminal after turning the camera's power off
    2. Plug the charging or USB cable to the supplied AC adaptor
    3. Plug the AC adaptor to a wall outlet, then wait for a few seconds.
    4. Charging starts when the CHARGE lamp of the camera turns on.

      NOTE: Below is an example of charging using a USB cable .

      USB charging

    NOTE: If the lamp turns off right after charging has started, there is a possibility that the battery has already been charged completely. Check the battery remaining amount on the camera.