Article ID : 00146407 / Last Modified : 02/08/2024Print

How to transfer pictures or movies to a computer using the Windows 11 or Windows 10 operating system

    Follow these steps to import pictures or movies

    Before you start

    • Make sure to connect the camera directly to a USB port on the computer. Connection through a USB hub or other USB devices isn't supported.
    • Computers pre-installed with older versions of Microsoft® Windows® operating systems may not be fully compatible with the Windows® 11 or 10 operating system. If your computer's Windows 11 or 10 operating system is not pre-installed, then some import methods may not function correctly.

    Transfer Pictures or Movies

    1. Power on your computer.

      Note: If your computer has a card reader and your pictures or movies are on a memory card in your camera, you can insert the card directly into the computer and transfer the content.

    2. Ensure that the recording media containing the pictures or movies is in the camera.

      Note: For internal-memory cameras, remove the memory card from the camera. If a memory card is inserted, the computer can't read the internal memory.

    3. Connect the camera to the computer with the supplied USB cable.
    4. Power on the camera.

      Note: The computer automatically detects the camera and installs the appropriate drivers from the operating system, and an AutoPlay window should appear on the computer screen.

    5. Transfer your pictures and videos. Below are different methods to transfer your pictures and videos to your computer. Choose the option that works best for you.
      • The Import pictures and videos option.
        1. After connecting the camera, if a notification box appears, do not click on it and proceed to the next step.
        2. Click File ExplorerThis PC.
        3. Under Devices, right-click the camera, then click Import pictures and videos.


          • If Import pictures and videos don't appear, set the USB Connection to something other than Mass Storage.
            • MENU (Setup) → USB Connection → Set to other than Mass Storage
          • If the camera's Ctrl w/ Smartphone is set to On, the USB Connection setting can't be changed unless it is set to Off.
            Note: The operation method differs depending on the camera, so please also check your camera's Instruction Manual and Help Guide.

        4. Click Review, organize, and group items to import, then click Next.
        5. Once you have selected the groups you want to import, click Import.
        6. When the Import is complete, your photos will be presented in File Explorer.
      • Copy and Paste the video files from the Removable Disk window representing the camera.
        1. From the desktop screen, click on the Folder icon located on the taskbar and then click the Computer icon on the left side.
        2. In the Computer window, click the icon that represents the camera.
        3. Click the folder with the movies or photos in it and drag and drop it on the computer's desktop screen.
          Note: All the folder contents will be copied to the computer's hard drive.
      • Use the PlayMemories Home software.
        Note: Visit the PlayMemories Home support page for more information on how to import pictures and videos.

    If you can't import images to your computer, refer to the following FAQs:
    The computer does not recognize the USB connection from a Sony digital camera.
    The computer does not recognize the USB connection from a Sony camcorder.

    If you cannot import images from your camera or memory card using PlayMemories Home, refer to the PlayMemories Home Support page.