Can't make a Wi-Fi connection between the camera and the mobile device

Before you start

• If not completed, navigate to the Play Store™ or the Apple® App Store® and install the Imaging Edge Mobile app on your mobile device.
• Install the latest firmware on your camera. Downloads are posted on your model support page.
  • For the FX3, FX30, α7R V, α7 IV, α6700, ZV-E1, ZV-1 II, and ZV-1F, install the Creators' App after updating the firmware to Ver. 2.00 or later.
  • Once the firmware is updated, these models are no longer compatible with Imaging Edge Mobile.
• Verify that the Airplane Mode  is not active on your mobile device.

Connection methods

To view setup steps, refer to the Imaging Edge Mobile video that corresponds to the desired connection method:

1. VIDEO - How to connect your camera to Imaging Edge Mobile via Wi-Fi

   Note: If you're using an Apple iPhone® or iPad® device, turn on the Wi-Fi settings and select the SSID of the camera.

2. VIDEO - How to connect your camera to Imaging Edge Mobile using a QR Code

3. VIDEO - How to connect your camera to Imaging Edge Mobile via NFC

   Note: This connection method is not available on all cameras. Manuals are posted on your model support page.

Additional troubleshooting

1. On your camera and mobile devices:
   1. Turn off both devices.
   2. Remove the battery and the memory card from the camera, and then reinsert them.
      • Make sure to insert the memory card correctly after confirming the direction and front/back of the memory card.
   3. Turn on both your camera and mobile device.
2. Reset the camera settings and check if the issue is resolved:
   • Select MENU → Setup → Setting Reset → Camera Settings Reset.
   • Check the manual supplied to your camera for more information. Manuals are posted on your model support page.