Article ID : 00087378 / Last Modified : 11/07/2019

The camera battery doesn't charge when connected to a computer with a USB cable

    Before you start

    Check the connection

    1. Turn on your computer.
      • If you're using a notebook computer, plug it into a power outlet using the AC adapter.
    2. Turn off the camera and then connect the USB cable to the USB terminal.
      • The camera won't charge if it's turned on.
      • If your camera turns off automatically, wait for ten seconds before plugging it into the USB port.
    3. Connect the other end of the cable to a USB port on the computer

      connection diagram of USB cable connected to the computer and camera

    4. Make sure the charging lamp lights up.

      side by side examples of the charge lamp on

      • If the charging lamp turns off right after charging starts, the battery may already be full. Check the battery level of your camera.
    5. If the camera doesn't charge, try using a different USB port or another computer.