Article ID : 00023754 / Last Modified : 12/02/2013

How to clean sticky keyboard keys.

    Follow these steps to clean sticky keyboard keys.

    NOTE: The keyboard will not be replaced under warranty for sticky keys if the keyboard is found to have a liquid spill, food particles, or other foreign matter in the keyboard causing the keys to stick.

    1. Obtain a container of alcohol, preferably isopropyl or something similar.

      NOTE: Isopropyl is commonly referred to as rubbing alcohol.

    2. Turn off the computer.
    3. Unplug the keyboard.
    4. Gently remove the inoperable keys.

      NOTES:

      • A key puller may be use to extract the keys.
      • Make sure the location of each key is known, or remove, clean and replace them one at a time to ensure proper replacement.
      • The space bar key has two hooks on the underside. Note how it goes on and off so it may be properly replaced.
    5. Moisten a cotton swab with alcohol, then use the swab to clean the keys and plungers.
    6. Replace the cleaned keys to their original position.

      NOTE: Wait until the keyboard is completely dry before reconnecting or using it.