Article ID : 00050289 / Last Modified : 11/05/2013

When using the PowerDVD software I get software errors, the Blu-ray disc is not detected, or there are movie playback issues.

    Follow these steps to troubleshoot various Cyberlink® PowerDVD® software issues.

    IMPORTANT: Before beginning this procedure, click the download and install all available driver, system and application updates.

    • If BluRay movies are not playing properly:
      • Verify that the BluRay® disc you are attempting to play is not damaged.
      • Test other BluRay movies that have been known to work in the past.
      • Test CD, DVD or program discs.
    • If CD, DVD or BD discs are not being detected:
      • Verify that all available BluRay disc drive updates have been downloaded and installed.
      • Troubleshoot and resolve the condition where the optical drive is missing from My Computer .
      • If CD, DVD or BD discs are still not being detected, service may be required. Go to Product Repair.
    • If there are PowerDVD software errors:
      • Verify that the latest version of the PowerDVD software has been downloaded and installed.
      • Uninstall the PowerDVD software , and then reinstall it.
      • Contact Cyberlink PowerDVD support for further assistance.
      • NOTE: Cyberlink has four different methods of customer support: E-mail, Phone, FAQ, and a Community Forum.