Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • BDP-BX57
  • BDP-S470
  • BDP-S570

About this download

Benefits and improvements

This utility upgrades the Blu-ray Disc player firmware to version M04.R.491 and provides the following benefits:

Improvements over firmware version 473:

  • Improves compatibility to enhance interactivity with some BD-ROMs.

Benefits provided by previous upgrades and included in version M04.R.491:

  • Resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 Mbps or more) and watching video that is provided in HD.
  • Enhanced Gracenote® Entertainment database browser features:
    Adds new features such Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
  • Enhanced photo slideshow:
    Adds new visual effects and music to add to your photos when they are displayed on a TV.
  • Improved Compatibility:
    Adds compatibility with DTS® Neo:6® to convert the audio into 5.1 or 6.1 channel format.

System Requirements

Operating Systems

  • Mac OS® X
  • System Software

File Info

File Name

  • UPDATA_M03R491M.ZIP

File Version

  • M04.R.491

File Size

  • 37.52 MB

Release Date

  • 08-22-2011

Before You Start


Check the Current Firmware Version

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Power on the Blu-ray Disc player.
  3. If the player starts to play a disc, press the "STOP" button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  4. Use the arrow keys on the remote control to select "Setup" - "System Settings", and then press the ENTER button.
  5. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
    If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
  6. Use the arrow keys to select "System Information", and then press the ENTER button.
  7. The firmware version currently installed on the Blu-ray Disc player will be listed on the television screen.
    Firmware Version
    If the last three digits of the version number are 491 or higher, it is not necessary to install this firmware upgrade.
    IMPORTANT: To add support for 3D content, first confirm that the firmware has been upgraded to version M04.R.491 and then upgrade the firmware to version M04.R.789. Please download and install the M04.R.789 firmware upgrade.

Download & Install


Table of Contents

What products and operating systems does this apply to?

Model:
  • BDP-BX57, BDP-S470, or BDP-S570 with current software version starting with "M03"
Operating Systems:
  • Macintosh® OS X v10.6.3

Note: This utility is only for use with the products identified and sold in the United States, Latin America, or Canada. Not all models are sold in all countries.

Download the Firmware and Create an Upgrade Disc

If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.


  • Important Notes
    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • If you cannot create an update disc on your computer, you can order one from Sony. If your Blu-ray Disc player is out of warranty, there will be a shipping and handling fee of $6.50.

      Select your Model Number:

      And then click here if you would like to order an update disc.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
      Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
    • Recommended operating system for the computer that will download the firmware upgrade:
      • Macintosh® OS X v10.6.3
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
    • After you create the disc, please see the Disc Upgrade Instructions section below, for more information.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.

  • Download and Disc Creation Instructions
    1. Download the UPDATA_M03R491M.ZIP file to a temporary or download directory (please note this directory for reference).
    2. Double-click on UPDATA_M03R491M.ZIP to extract the file. The extracted file will be named UPDATA_M03R491.ISO.
      1. Right-click the UPDATA_M03R491.ISO file and in the menu select "Get Info".
      2. On the UPDATA_M03R491.ISO information screen verify that the size listed is "51.8 MB (54,384,640 bytes)".
      3. Close the "Get Info" screen.
    3. Open the Disk Utility program of your computer. (This program is located under Applications > Utilities > Disk Utility.)
    4. Drag and drop the UPDATA_M03R491.ISO file from the location where the file was downloaded (temporary or download directory) to the left pane of the Disk Utility window.
    5. Insert a new blank CD-R disc into the computer.
    6. Select UPDATA_M03R491.ISO and click the "Burn" icon.
      Burn Data

    7. On the "Burn Disc In" screen, click the triangle.
    8. Burn Disc

    9. Ensure that the "Verify burned data" checkbox and eject disc options are selected.
      Verify Burned Data
      Note: Make sure that the "Leave disc appendable" option is not selected.
    10. Click "Burn".
    11. The process begins and the update disc is created.
    12. Click "OK" when the message "Burned Successfully" is displayed.The disc will be ejected.
    13. Make sure the disc creation was done correctly without any errors. If the disc creation failed or had errors, please create a new upgrade disc.
    14. Do not create the upgrade disc using any other process than the one described above.

Disc Upgrade Instructions

The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.


  • Firmware Upgrade Instructions

    WARNING!! Do not power off the player or disconnect it from the AC power outlet. Doing so may damage the player to the point of requiring repair.

    WARNING!! Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the player to the point of requiring repair.

    Note: The firmware upgrade process takes a minimum of 30 minutes.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Power on the Blu-ray Disc player.
    3. Place the upgrade disc in the player, and close the disc tray.
    4. After the disc is loaded, the message, "Perform version update?" is displayed on the television.
    5. Use the remote control to select "OK", and then press the ENTER button.
    6. The upgrade process starts and "VUP" appears on the player front panel display.
    7. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
      Note: The "*" changes to "0" through "9," indicating the upgrade progress.
    8. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may result in your player being unresponsive and requiring repair.
    9. Remove the upgrade disc from the player.
    10. Power on the Blu-ray Disc player.
    11. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 491, the firmware upgrade was successful.
      IMPORTANT: To add support for 3D content, first confirm that the firmware has been upgraded to version M04.R.491 and then upgrade the firmware to version M04.R.789. Please download and install the M04.R.789 firmware upgrade.

  • If The Upgrade Disc Does Not Eject

    If the upgrade disc does not eject even though "FINISH" is displayed, please follow the steps below.

    1. Power off the Blu-ray Disc player, and disconnect the AC power cord.
    2. Reconnect the AC power cord while simultaneously holding down the "Open/Close" button on the player.
      Note: Pressing the "Open/Close" button on the remote control does not work. It is necessary to press "Open/Close" button on the Blu-ray Disc player.
    3. Keep pressing the "Open/Close" button until the disc tray opens.
    4. Remove the disc.

    Disc Firmware Upgrade FAQ
    Q: "SYS ERR" or "VUP NG" is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the "POWER" button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Disc Upgrade Instructions again.

    If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).

    Q: "VUP" is not displayed on the player front panel display when the upgrade disc is inserted. A: Remove the upgrade disc from the player and delete the upgrade files from your computer. Follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc and then follow the steps in the Disc Upgrade Instructions section to install the firmware upgrade.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Disc Upgrade Instructions again.
Q: When I double click the UPDATA_M03R491M.ZIP upgrade file I downloaded from the upgrade web site, the UPDATA_M03R491.ISO files are not created. A: The download may have failed. Delete the downloaded file and follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc
Q: The firmware upgrade process is still not finished after running for more than 30 minutes. A: Please contact Sony Support at 1-866-909-SONY (7669).