Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • SVE14A15FBB
  • SVE14A15FBH
  • SVE14A15FBP
  • SVE14A15FBS
  • SVE14A15FBW
  • SVE14A15FLB
  • SVE14A15FLH
  • SVE14A15FLP
  • SVE14A15FLS
  • SVE14A15FLW
  • SVE14A16FBW
  • SVE14A16FLP
  • SVE14A16FLS
  • SVE14A16FLW
  • SVE14A190S
  • SVE14A190X
  • SVE14A25CBB
  • SVE14A25CBH
  • SVE14A25CBP
  • SVE14A25CBS
  • SVE14A25CBW
  • SVE14A25CLB
  • SVE14A25CLH
  • SVE14A25CLP
  • SVE14A25CLS
  • SVE14A25CLW
  • SVE14A27CBS
  • SVE14A27CLS
  • SVE14A27CXH
  • SVE14A290S
  • SVE14A290X
  • SVE14A37CDH
  • SVE14A37CXH
  • SVE14A390S
  • SVE14A390X

About this download

Benefits and improvements

This utility installs an updated version of the AMD Graphics driver to resolve the following issues:
  • Unable to play downloaded or streamed video content on the computer that was purchased from the Xbox® video store app due to graphic driver components not properly signed
  • The Catalyst Control Center color setting preview window displays a black screen within the UI (User Interface) menu
  • The PlayMemories Home™ image playback displays a black screen in the UI menu when the computer is set to High Performance
  • The display driver is not digitally signed correctly
  • An error "W8158" may occur while using the Netflix® app
  • The screen may flash at random while playing computer games
  • The AMD Graphics driver stops responding

System Requirements

Operating Systems

  • Windows® 8
  • Windows® 8 64-bit
  • Windows® 8.1 64-bit

File Info

File Name

  • EP0000600803.exe

File Version

  • 12.104.0.0

File Size

  • 238.08 MB

Release Date

  • 08-05-2013

Before You Start


Important Notes

  • IMPORTANT: Before installing the AMD Graphics Driver update, it is recommended to run the Kaspersky™ software update. Otherwise the message "driver not signed" will appear.
  • During the installation of this file, be sure that you are logged in as the Administrator or as a user with Administrative rights.
  • To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.

Download & Install


Download and Installation Instructions

  1. To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.
  2. Download the EP0000600803.exe file to a temporary or download directory (please note this directory for reference).
  3. Go to the directory where the file was downloaded and double-click the EP0000600803.exe file to begin the installation.
  4. At the "User Account Control" screen, click "Yes".
  5. If the "Select Language" screen appears, select the language you wish to use, and then click "OK".
  6. At the "Select Country" screen, select the country for this installation, and then click "Next".
  7. At the "AMD Graphics Driver Update, Ver.12.104.0.0" screen, click "Next".
  8. At the "License Agreement" dialog, read the agreement, then, if you agree, click "I Agree" to continue with the installation.
  9. At the "Finish" screen, click "Finish".
  10. At the "This system must be restarted to complete the installation" screen, click "OK" to restart the computer.

After the cpomputer restarts, the installation of the AMD Graphics Driver Update is complete.