Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • KDL-32R420B
  • KDL-32R430B
  • KDL-40R470B
  • KDL-40R480B
  • KDL-48R470B

About this download

Benefits and improvements

Sony has designed the BRAVIA® Televisions software update process to be customer friendly. This software update (version v4.114) provides improved TV system stability and operability.

System Requirements

Operating Systems

  • System Software

File Info

File Name

  • sony_tvupdate_2014_4114_usf_auth.zip

File Version

  • v4.114

File Size

  • 67.44 MB

Release Date

  • 07-17-2014

Before You Start


Important Notes

  • WARNING!! After performing this update, it is not possible to return to or install a previous version of the system software. By downloading and installing this update, you acknowledge that you understand this update cannot be reversed.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the TV to be unresponsive or require repair.
  • WARNING!! Do not power off the TV or disconnect it from the AC power source during the upgrade process. Loss of power during the installation of the firmware upgrade may cause the TV to be unresponsive or require repair.
  • All user settings are retained during the firmware update.
  • It is normal for the TV set to restart during the update process. The TV set may take longer than usual to restart as it is installing the new firmware.
  • To download the update, a USB storage device, such as a Sony® Micro Vault® device, or something similar, is required to perform the update. Sony is aware that not all USB storage devices are compatible with our TVs. If you are using a USB device for playback of photos, music, or videos on your TV, the same USB device type should work for the update. If the software update is not successful after following the instructions, you may need to format your device to the FAT32 file system, or use a different device. View formatting instructions and the list of recommended USB storage devices.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.

Download & Install


How to Check if You Need the Update

Please follow the steps below to check your television's software version to determine if it needs this software update:

  1. Power on the TV.
  2. On the TV remote control, press the "HOME" button to display the Home Menu.
  3. On the remote control, use the arrows Arrows to select Settings, and then press the Enter Enter button button.

    Settings
  4. Use the arrows to select Customer Support, and then press the Enter Enter button button.

    Customer Support
  5. Check the Software Version displayed on the Customer Support screen. If your software version is v4.114 or higher, your TV does not need this update.

    Customer Support Screen

Download and Transfer the Update File to Your USB Storage Device

  1. Download the sony_tvupdate_2014_4114_usf_auth.zip file to a temporary or download directory (please note this directory for reference) on your computer.
  2. Go to the directory where the file was downloaded and verify that the size of the sony_tvupdate_2014_4114_usf_auth.zip file is 70,713,904 bytes.
    1. Right-click the "sony_tvupdate_2014_4114_usf_auth.zip" file, and click "Properties".
    2. On the "sony_tvupdate_2014_4114_usf_auth.zip Properties" screen, verify that the "Size:" listed is "67.4 MB (70,713,904 bytes)".
      Note: The "Size on disk:" listed may be different. That is normal.
    3. If the file size is different than the "70,713,904 bytes", please download the sony_tvupdate_2014_4114_usf_auth.zip file again.
  3. Extract the update folder from the sony_tvupdate_2014_4114_usf_auth.zip file.
    • For Microsoft® Windows Vista®, Windows® 7, or Windows 8/8.1 operating system:
      1. Go to the directory where the file was downloaded and right-click the "sony_tvupdate_2014_4114_usf_auth.zip" file, and then click "Extract All.

        Note: For Windows 8/8.1, the default settings for Internet Explorer® will save the file in the Downloads folder. To locate the Downloads folder, click the "Desktop" tile from the Start screen and then locate the downloaded file using Windows Explorer.
      2. At the "Extract Compressed (Zipped) Folders" screen, click "Extract".
      3. A new folder will be created called sony_tvupdate_2014_4114_usf_auth.
      4. The new folder will contain the sony_dtv02B00B00B0B0_00000301 folder to be copied to the USB storage device.
    • For Mac OS® X operating system:
      1. Go to the location where the file was downloaded and double-click the "sony_tvupdate_2014_4114_usf_auth.zip" file.
      2. A new folder will be created called sony_tvupdate_2014_4114_usf_auth.
      3. The new folder will contain the sony_dtv02B00B00B0B0_00000301 folder to be copied to the USB storage device.
  4. Connect a compatible USB storage device to your computer.
    View formatting instructions and the list of compatible USB storage devices.

    Note: Make sure that there is enough space on your USB device.
  5. Transfer the update folder to the USB storage device:
    • For Windows operating system:
      1. Go to the directory where the folder was created and double-click to open the "sony_tvupdate_2014_4114_usf_auth" folder.
      2. Right-click the "sony_dtv02B00B00B0B0_00000301" folder and, from the menu, click "Send To...", and then click the drive (EX: Removable Disk E:) that represents your USB device. The update folder will be copied onto your USB device.
    • For Mac OS X operating system:
      1. Go to the directory where the folder was created and double-click to open the "sony_tvupdate_2014_4114_usf_auth" folder.
      2. Drag and drop the "sony_dtv02B00B00B0B0_00000301" folder to the root directory of the USB device.
    Note: The update will not be performed if the folder is not copied to the root directory of the USB device or if the folder structure, name of the folder, or name of the file inside the folder is modified.
  6. Remove the USB device from your computer.
  7. Please continue to the next section.

Update Verification (optional)

Updating the Software

WARNING! Do not power off the TV or disconnect it from the AC power source during the upgrade process. Loss of power during the installation of the firmware upgrade may cause the TV to be unusable and require repair.

WARNING! Do not press any button, except as instructed, until the update is complete. Doing so may damage your TV and make it unusable, or require service.

It is recommended you completely read the instruction below before beginning the update process.

  1. Power on the TV.
  2. Make sure no other USB devices are connected to the TV.
  3. Insert the USB storage device containing the sony_dtv02B00B00B0B0_00000301 folder into the USB port located on either the side or the back of the TV.
    TV USB Port
  4. Note: The USB storage device can only be inserted into the USB port slot one way.

  5. On the TV remote control, press the "HOME" button to display the Home Menu
  6. On the remote control, use the arrows Arrows to select Settings, and then press the Enter Enter button button.

    Settings
  7. Use the arrows to select Customer Support, and then press the Enter Enter button button.

    Customer Support
  8. Use the arrows to select USB System Update, and then press the Enter Enter button button.

    USB System Update
  9. A series of different messages will appear on the TV set. Please follow the on screen instructions.
  10. During update process, the LED indicator will slowly flash in amber. After several minutes the update will finish and TV will turn off automatically and then back on to complete the update.

    CAUTION: DO NOT REMOVE THE USB DEVICE OR TURN OFF THE TV UNTIL THE UPDATE IS COMPLETE.
  11. After the update completes and the TV restarts, you may safely remove your USB device from the USB slot.
  12. The firmware update process is now complete.

Please follow the steps below to verify that the software was successfully updated:

  1. Power on the TV.
  2. On the TV remote control, press the "HOME" button to open the Home Menu.
  3. On the remote control, use the arrows Arrows to select Settings, and then press the Enter Enter button button.

    Settings
  4. Use the arrows to select Customer Support, and then press the Enter Enter button button.

    Customer Support
  5. Check the Software Version displayed on the Contact Sony screen. If your software version is v4.114, the update was successful.

    Customer Support Screen

Questions & Answers


Possible Issues During Upgrade

  • Issue: Either message, "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV.

    Resolution:
    1. Verify your USB device is in good working order and then perform the download and update process again.
    2. Power off the TV by pressing the POWER button on the TV set, and then press the POWER button again to power on the TV.
    3. Proceed with the installation process again.
    4. If the message "No newer version of the TV software was found" is displayed on the TV, your TV already has the newer firmware installed.