Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • BDV-E190
  • BDV-E290
  • BDV-E385
  • BDV-E390
  • BDV-E490
  • BDV-T39
  • HBD-E190
  • HBD-E290
  • HBD-E385
  • HBD-E390
  • HBD-E490

About this download

Benefits and improvements

This utility updates the Blu-ray Disc™ player firmware to version M12.R.0510 and provides the following benefits:

Improvements over firmware version M12.R.0497:

  • Resolves SSL security issue

Benefits provided by previous upgrades and included in version M12.R.0510:

  • Improves BRAVIA® Internet Video connectivity
  • Improves BD-ROM playability
  • Adds support for the Sony® Entertainment Network portal
  • Adds support for the "Recommendations" feature
    Notes:
    • The "Recommendations" feature automatically analyzes your interests by referencing your viewing history to find programs and items you may like, and presents them in the xross media bar™ menu.
    • This feature may not be available depending on your region and broadcasting conditions.

System Requirements

Operating Systems

  • Windows Vista®
  • Windows Vista® 64-bit
  • Windows® 10
  • Windows® 10 64-bit
  • Windows® 7
  • Windows® 7 64-bit
  • Windows® 8
  • Windows® 8 64-bit
  • Windows® 8.1
  • Windows® 8.1 64-bit
  • Windows® XP
  • Windows® XP MCE

File Info

File Name

  • UPDATA_M12R0510.zip for BDV

File Version

  • M12.R.0510

File Size

  • 98.80 MB

Release Date

  • 12-22-2014

Download & Install

How To Get the Firmware Upgrade

There are two ways to upgrade the Blu-ray Disc/DVD Home Theater System firmware:

If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).

Network Upgrade Instructions

The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc/DVD Home Theater System firmware.


Q: After the network upgrade process has started, "1/9" is displayed in the lower right, but the progress bar on the display has not changed. A: Depending on your network circumstances, the network upgrade process can take a long time (up to 60 minutes). That is why "1/9" is displayed in the lower right and the progress bar on the display will not change for a long time.
Q: The network upgrade process is still not finished after running for more than 60 minutes. A: If your system is connected via wireless to the network, please try to connect with a cable to the network and try the procedure again.

If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).

Download the Firmware and Create an Upgrade Disc

If you cannot connect the Blu-ray Disc/DVD Home Theater System to your Internet source, please use the disc upgrade method.


  • Important Notes
    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc/DVD Home Theater System.
    • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
    • WARNING!! Do not power off the Blu-ray Disc/DVD Home Theater System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
    • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
      Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
    • Recommended operating system for the computer that will download the firmware upgrade:
      • Microsoft® Windows® 10
      • Microsoft® Windows® 8.1
      • Microsoft® Windows® 8
      • Microsoft® Windows® 7
      • Microsoft® Windows Vista®
      • Microsoft® Windows® XP
    • A drive with CD disc burning capability and a new blank CD-R disc are required to create the upgrade disc.
    • After you create the disc, please see the Disc Upgrade Instructions section below, for more information.
    • If you are unable to create the upgrade disc you can purchase one from the True Manuals web site.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.
  • Download and Disc Creation Instructions
    1. Download the UPDATA_M12R0510.ZIP file to a temporary or download directory (please note this directory for reference).
    2. Go to the directory where the file was downloaded and verify that the size of the UPDATA_M12R0510.ZIP file is 103,604,526 bytes.
      1. Right-click the UPDATA_M12R0510.ZIP file, and click "Properties".
      2. On the "UPDATA_M12R0510.ZIP Properties" screen, verify that the "Size:" listed is "98.8 MB (103,604,526 bytes)".
        Note: The "Size on disk:" listed may be different. That is normal.
      3. If the file size is different than the "103,604,526 bytes", please download the UPDATA_M12R0510.ZIP file again.
    3. Double-click the UPDATA_M12R0510.ZIP file extract the firmware files to a temporary directory (please note this directory for reference).
      Note: Two files will be extracted: MSB12-FW.BIN and MSB12-FW.ID
    4. Burn the MSB12-FW.BIN and MSB12-FW.ID files to a new CD-R disc and be sure to finalize the disc.
      Note: Click here for instructions on how to burn the upgrade CD using utilities that came with your operating system.
    5. If write errors occur during the CD burning process, discard the disc and create a new upgrade disc.

Disc Upgrade Instructions

The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.


Q: When I double click the UPDATA_M12R0510.ZIP upgrade file I downloaded from the upgrade web site, the MSB12-FW.BIN and MSB12-FW.ID files are not created. A: The download may have failed. Delete the downloaded file and follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc.
Q: The firmware upgrade process is still not finished after running for more than 30 minutes. A: Please perform the following procedure:
  1. Disconnect the AC power cord from the wall outlet. Wait several minutes and then reconnect the power.
  2. Power on the Blu-ray Disc/DVD Home Theater System.
  3. Follow the Disc Upgrade Instructions again.

If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).