Article ID : 00026270 / Last Modified : 07/09/2019

My camera doesn't turn on

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Check if your camera will turn on after completing each step.

  1. Make sure that the battery is charged.
    • Batteries discharge more quickly when used in cold weather conditions.
    • If necessary, recharge the battery. If it doesn't charge:

      Check the battery.

      Check the connections.

      Check the charge lamp.

  2. Make sure the battery is properly inserted in the camera.
  3. Plug in your camera to a working outlet using the supplied AC adaptor.
    • If the supplied AC adaptor doesn't work, use a different AC adaptor.
  4. Make sure that the battery terminals are clean. Use a clean dry cloth to wipe out any foreign materials.

If the issue still occurs, repair may be required. Go to Product Repair.

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