Article ID : 00248659 / Last Modified : 12/27/2023Print

The camera suddenly turns off

    If the camera turns off without an error or warning, follow these steps:

    • Make sure the battery is sufficiently charged:
      The battery can cause a sudden power-off of the camera if not sufficiently charged.
      Note: Always use genuine Sony batteries.

      Follow the steps below to check why the rechargeable battery does not charge properly.
      1. Sufficiently charge the battery if it has been over discharged, such at time of purchase or when not charged for a long time.  Check your manual for charge timeframes. Manuals are posted on your model support page.
        Note: The battery will gradually discharge over time, even if not used.
      2. Check to see if the terminals of the battery or battery charger are dirty. If the battery terminals are dirty, wipe off the dirt with a dry cloth, cotton swab, or the like. Then charge the battery. Examples of terminals (for NP-BD1):
        Image of the examples of terminals (for NP-BD1)
        1. Fingerprints on the terminals
        2. Foreign objects on the terminals
        3. Clean terminals
          Note: Be careful not to touch the battery terminals with your hands or metal objects.
      3. Check whether same thing happens with another battery pack. If you have several battery packs, try another battery pack. If the same thing does not happen with another battery pack, there may be a malfunction in the battery pack.
    • Check whether power-save mode is on.
      If you do not operate the product for a certain period of time, the camera enters power-save mode. Power-save is released by performing operations such as pressing the shutter button halfway. You can change the length of time before the camera enters power-save mode. For further details, refer to the instruction guide that came with the camera. Manuals are posted on your model support page. .
    • Check the operation environment:
      For some products, the camera automatically turns off when its temperature becomes extremely high in a hot environment. This is to protect the camera. When using the camera to record long movie clips or shooting many continuous bursts of still pictures, the temperature inside the camera increases. If the temperature of the camera becomes too high, a yellow Image (Overheating warning icon) will appear on the LCD screen. If this happens, just let the camera cool down for a while and you should be able to record again later.


      • Any time the camera is on, the internal temperature will increase. This includes when you're actually shooting video or still images, and when not actively using the camera, such as when you're recomposing a shot.
        Note the following points to prevent increasing the inside temperature of the camera.
        • Avoid exposing the camera to direct sunlight as much as possible.
        • Turn off the power when the camera is not in use.
        • For DSLR and SLT models, set SteadyShot to Off.
      • The length of time you allow the camera to cool affects the amount of time you can use it after being turned back on. The longer you allow it to cool, the longer it will take before the internal temperature builds up again. If the camera does not have enough time to cool, the camera will turn off again after a very short period. The cool down time may take a few minutes to one hour depending on the camera and environment.