Article ID : 00023866 / Last Modified : 02/21/2024Print

The camera doesn't recognize the memory card

    A memory card might not be recognized if the card does not connect properly with the memory card slot in your camera. 

    Check the error message shown on the LCD screen and review the resolution steps when the memory card is not recognized.

    Note:  The steps to open and close the memory card covers of ILCE-7, ILCE-9, and ILCE-1 cameras may differ based on the model. For other models, refer to your camera's Help Guide.

    Icon / Error MessagePossible causes and troubleshooting steps

    (Warning) icon
    (Malfunction) icon
    • There is something wrong with the memory card. Replace the memory card with another one.
    Unable to use the memory card. Format?
    • The memory card was formatted on a computer and the file format was modified. Select [Enter] and then format the memory card. You can use the memory card again, however, all previous data in the memory card is erased. It may take some time to complete the format. If the message still appears, change the memory card.
    Memory Card Error
    • An incompatible memory card is inserted. To check for Memory Card, Memory Stick, and SD Card compatibility with Sony cameras and camcorders, refer to our Accessories Compatibility Information page.
    • Formatting has failed. Format the memory card again.
    Unable to read the memory card. Reinsert the memory card.
    • An incompatible memory card is inserted. To check for Memory Card, Memory Stick, and SD Card compatibility with Sony cameras and camcorders, refer to our Accessories Compatibility Information page.
    • The memory card is damaged.
    • The terminal section of the memory card is dirty. If the terminal of the memory card is dirty, it may cause a loose connection and the camcorder may not recognize the memory card correctly. Clean the terminal with a dry cloth or cotton swab, and then re-insert the memory card.
    Memory card locked.
    • You are using a memory card with a write-protect switch or a delete-protect switch with the switch set to the LOCK position. Set the switch to the record position. Take the memory card out of the camera and move the Lock tab to the Unlock position.
      Image showing A (the location of Lock Tab)
      A: Lock Tab
    This memory card may not be capable of recording and playing normally.
    Cannot create more folders.
    • A folder in the memory card has the first three digits “999.” You cannot create any more folders on this camera.
    Memory stick error
    Reinsert the memory card
    • Reinsert the memory card a few times. If the indicator continues to flash even after reinserting, the memory card could be damaged. Try with another memory card.
    Memory stick error
    Cannot recognize this memory card. Format and use again.
    • Format the memory card. Note that when you format the memory card, all the recorded movies and photos are deleted.
    Memory stick error
    The maximum number of still image folders has been reached. Cannot record still images.
    • You cannot create folders exceeding 999MSDCF. You cannot create or delete created folders using this product.
    • Format the memory card, or delete folders using your computer.
    • Check if there is anything wrong with the memory card.

     

     

    Additional troubleshooting steps:

    Check that the memory card is not inserted in the wrong direction, or at a slant Check if there is anything wrong with the memory card. Check if another memory card can be recognized.