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Sony SupportBlu-ray Home Theater Systems

BDV-E2100

Blu-ray Home Theater System with Bluetooth / Included components may vary by country or region of purchase: SS-TSB121, SS-WSB122, RM-ADP089, RM-ADP111, RM-ADP090, RM-ADP091, SS-CTB121

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Popular Topics

System Software/Firmware

Get answers to common questions about updates and troubleshooting.

Disc Playback & Compatibility

Get help with common playback issues and learn about supported discs and regions.

Get Help With Video Streaming Services

Setup and troubleshoot your favorite video apps like Netflix, Amazon, Hulu, Youtube etc.

Network Connections

Get help connecting your Blu-ray Disc player to the Internet, home network, Wi-Fi and with troubleshooting.
  • Unable to play a Blu-ray Disc movie.
  • Internet Connection Drops Out or Loses Connection
  • No Picture When I Use an HDMI Connection
  • The Remote Control Doesn't Work
  • What is DLNA technology?

Remote Control Codes & Programming

Find programming instructions and codes for your Sony remote control.

Purchase Parts and Accessories

Find replacement remote controls, parts and accessories.

Product Alerts

  • End of the Crackle Service
  • End of support notification for products using the Windows 7 operating system
  • Amazon Prime Video Ending on Some TV and A/V Models
  • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
  • Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater Systems
  • Termination of the Facebook App on Sony Blu-ray Disc Players and Home Theater Systems

Downloads

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  • Windows 10
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Release Date
  • Firmware update M16.R.0257 for E2100/E3100/E4100/E6100Release Date: 03/05/2019
    03/05/2019

Support by Sony App

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Manuals & Warranty

  • English
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File Size
Release Date
  • [PDF]Operating Instructions(3.19 MB)Release Date: 08/26/2018
    3.19 MB
    08/26/2018
  • [PDF]Operating Instructions(3.19 MB)Release Date: 08/26/2018
    3.19 MB
    08/26/2018
  • [PDF]Installation Guide(1.28 MB)Release Date: 04/12/2014
    1.28 MB
    04/12/2014
  • [PDF]Startup Guide(1.07 MB)Release Date: 04/12/2014
    1.07 MB
    04/12/2014
  • [PDF]Warranty(110.9 KB)Release Date: 08/23/2009
    110.9 KB
    08/23/2009

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Purchase Printed Manuals

If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

Questions & Answers

  • What type of USB device can be used with the Blu-ray Disc player?
  • How do I access the Sony Entertainment Network service?
  • My Blu-ray Disc player or AV receiver can't access internet audio and video apps
  • My Blu-ray Player Stops Responding and Can't Play a Disc
  • The Facebook icon on my player is missing.
  • The Blu-ray Disc Player Stops Responding or Freezes and Error 8003 Appears
  • Unable to play a Blu-ray Disc movie.
  • The Blu-ray Disc player tray won't open or eject the disc
  • Internet streaming videos stop, pause, or buffer during playback.
  • Unable to Connect to Internet Streaming Services
  • Internet streaming videos stop, pause, or buffer during playback.
  • Unable to display subtitles when streaming videos via DLNA.
  • Error: Skip limit reached. appears when listening to Internet radio music services.
  • Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
  • The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.
  • The picture skips or freezes when playing a Blu-ray Disc movie.
  • Error: Picture file cannot be displayed, when viewing through DLNA connection.
  • The sound does not match the picture on the screen.
  • How to troubleshoot if there is no sound or intermittent sound from the speakers.
  • How to troubleshoot low sound or no audio from the rear surround sound speakers.
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