Article ID : 00021806 / Last Modified : 07/23/2019

Unable to play movies on Amazon Video on Demand or Amazon Instant Video in high definition (HD).

    Amazon® app requirements.

    1. The Internet video device must be connected to an active, high-speed Internet connection (wired connection recommended).
    2. Download the latest system software update. This can be done through the Settings menu of the device or using a computer.
    3. The Amazon app appears in the list of supported applications. If your TV does not support the Amazon app, visit the Televisions & Home Theater page for information regarding current products that support this feature.

    NOTE: Not all Sony® products have Internet capabilities. To see if your product has the functions described in this solution, check the specifications or the supplied instructions manual.

    Check the following if the movies and programs available on Amazon Video on Demand or Amazon Instant Video cannot be played in high definition (HD).

    • Make sure that your Sony Internet device has the most recent system software (firmware).
    • Make sure the movie or program that you are watching is an HD content.

      NOTE: Each HD movies or programs should have the letters HD located in the upper left corner of the movie icon displayed in the Amazon movie catalog.

      Amazon movie catalog

    • Make sure that the Internet connection speed is sufficient to play HD videos.


      • In the playback screen, the HD icon in the lower left corner will remain grayed out when the Internet connection speed is too slow to playback HD videos.

        HD icon grayed out

      • The HD icon turns white bold when the Internet connection speed is sufficient for the HD image quality.

        HD icon bold

      • When the content is in standard definition (SD), the HD icon will not be displayed in the playback screen.

        no HD icon