Article ID : 00011930 / Last Modified : 03/29/2019

The registration code for the Sony ESSENTIALS website does not appear in the menu.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    IMPORTANT: Before following the steps, here is a list of things you should have first.

    • You should have an active network that can access the Internet.
    • You should have the Internet device connected to the network.

    A code will not appear if the product was previously registered.


    To resolve this issue, unregister the product by following the steps below:

    1. Turn on the TV.
    2. Using the supplied TV remote control, press the HOME button.
    3. Scroll to the Network menu.
    4. Under the Network menu, select Unregister.


      NOTE: Once the product is unregistered from the Sony® Essentials website, locate the registration code under the Activate Enhance Feature menu.