Article ID : 00019146 / Last Modified : 11/12/2019

Netflix message: We're having trouble playing this title right now.

     This issue may be temporary and may resolve itself after a few minutes. If the issue continues, follow the general troubleshooting steps first.

    General troubleshooting steps

    1. Exit the Netflix app and then try it again.
    2. Ensure that your internet connection is working properly. If your internet is working properly, wait a few minutes and then try the app again.
    3. Check for a system software (firmware) update to make sure your device is up-to-date.

    If the issue still occurs, follow the steps below according to your device

    Android TV™ devices

    Other TV models and Network Media Players

    1. On the supplied remote control, press the HOME button
    2. Go to Settings.
    3. Select Network.
    4. Select Refresh Internet Content.
    5. Select the Netflix app.

    Blu-ray Disc™ players

    1. Go to Setup.
    2. Select Resetting.
    3. Select Initialize Personal Information.
    4. Go to the Video icon and Select Internet Video.
    5. Select the Netflix app.
    6. Sign in to your account.

    Note:

    • If the issue still occurs, reset the device to factory settings. Check your manual for model-specific information.
    • Performing a reset will erase any customized settings on your device. You'll need to set up your device again after the reset.