Article ID : 00027076 / Last Modified : 07/23/2019

The picture from the DVD player skips or freezes during playback.

    Follow this procedure to troubleshoot if the picture from the DVD player skips or freezes during playback.

    1. Remove the disc from the DVD player.
    2. Clean the disc.
    3. Reinsert the disc into the DVD player.
    4. Play the disc.
    5. If the issue is still unresolved, remove the disc from the DVD player.
    6. Insert another disc into the DVD player.
    7. Play the disc.

    NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service will be required .