Article ID : 00015120 / Last Modified : 07/23/2019

The player is not recognizing the connected USB device.

    IMPORTANT: Not all Blu-ray Disc® players, home theater systems and Network Media players have USB capabilities. To see if your Sony® product has a USB function, check the specifications section on the operating instruction supplied with the product.

    The USB memory device may not be recognized in the following conditions:

    • The USB device is formatted with the NTFS file system.
    • The USB device has not been formatted at all.
    • The USB device is damaged or faulty.

    Use a computer that can properly format the USB device in FAT32 since many products only support a USB memory device formatted with FAT32 file system.

    NOTE: Some Network Media players and home theater systems will recognize a USB memory device that has been formatted using either the FAT32 or NTFS file system.

    If the USB device has been properly formatted, try using a different USB memory device. If a different USB device can be recognized by the player, the issue is with the original USB device.