Article ID : 00104600 / Last Modified : 09/16/2019

The Netflix service is unavailable or the app is missing

    This article is designed to assist with questions regarding availability of Netflix® services.

    Issue

    Solution

    The Netflix icon is missing.The Netflix icon is missing.
    The screen is blank and I am unable to access the Netflix video-on-demand service.Follow the steps below if a blank screen when trying to access Netflix.
    One or more of the Internet video stations are missing.Internet channel line-up, apps or available stations that are found on an Internet video device may randomly change without notice.
    The Internet video app gives an error or will not play any content.The Internet video app gives an error or will not play any content if the app developer is doing an update or maintenance on the app.

    Visit the Netflix Help center for other Netflix connection errors and for information regarding any reported Netflix outages.